Tycon Automation was selected to give electrical and software support to a multinational Industrial Outsourcing team. The Industrial Outsourcing team specialise in the management of assets across the country, from effluent plants to incinerators. Eight sites across the UK were identified as being of critical operation to the operational activities of our customer. These sites needed assistance in their fault diagnosis activities as well as plant modifications and process improvements. With no specific control standards across these sites hardware ranges from Mitsubishi, ABB, Rockwell and also Siemens, a testament to the skill set within Tycon Automation Ltd.
Identification of critical process or plant critical sites was the first stage of delivering this support package. This allowed the level of support for that particular site or plant to be decided upon. Tycon Automation offer a full support portfolio ranging from 24/7 telephone support with remote access facilities, for the more critical assets. All the way to telephone support within office hours for those assets deemed to be of less process risk. All the support packages carries a urgent response clause in that Tycon Automation will attend site within four hours if the issue is deemed to be of critical importance.
Tailored into the support package is a routine annual visit which all aspects of the control infrastructure and software and checked and verified. This involved a Tycon Automation engineer attending each site to backup site PLC and SCADA systems ensuring current copies of software were ratified with the actual software on site.
These initial visits identified several areas of improvements not only with infrastructure but also with the management of software and operational procedures.
Not limited to the software element of the plant control structure, like most integrators, Tycon Automation Ltd have completed electrical installations, fault finding and commissioning in conjunction with the customers engineers.
With support from Tycon Automation our dedicated team of engineers have a comprehensive knowledge of electrical and control systems. In a control and automation environment with constantly changing boundaries the engineers involved in the support structure are at the forefront of emerging technologies. This allows modifications and process enhancements to utilise the latest technology but also future proofing the modifications and infrastructures put in place.